FAQ

Frequently Asked Questions

How long does shipping take?

Standard shipping within Pakistan takes 3–5 business days. Orders are processed within 1–2 business days. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. To initiate a return, email us at support@thearkattire.com with your order number.

Do you offer free shipping?

Yes! We offer free shipping on all orders above PKR 4,999. For orders below this threshold, a flat shipping fee of PKR 200 applies.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your package in real time through our courier partner's website.

What payment methods do you accept?

We accept all major payment methods including credit/debit cards (Visa, Mastercard), bank transfers, JazzCash, EasyPaisa, and cash on delivery (COD) for select areas.

Can I exchange an item for a different size?

Yes, we offer exchanges for different sizes or colours subject to availability. Please email us at support@thearkattire.com within 7 days of receiving your order to request an exchange.

Do you ship internationally?

Currently, we only ship within Pakistan. We are working on expanding our shipping options internationally. Subscribe to our newsletter to be the first to know when international shipping becomes available.

How do I contact customer support?

You can reach our customer support team via email at support@thearkattire.com. We aim to respond to all inquiries within 24 hours during business days. You can also reach us through our social media channels.